Frequently asked questions
Everything people ask before they book.
Straight answers on pricing, insurance, scheduling and what's actually included. If yours isn't here, call us — we'd rather tell you than have you guess.
Booking & pricing
How do I book a cleaning?
Send your details through the quote form on our contact page, or call 551-336-2249 and speak to someone directly. For commercial work we'll arrange an on-site walkthrough first; for homes a short conversation about size and condition is usually enough.
How quickly will I get a quote?
Within 24h in almost every case, and often the same day for residential work. Commercial quotes follow a walkthrough so the scope and price are accurate rather than an estimate that changes once we start.
How is cleaning priced?
On the size of the space, its condition, how often you need us and what's actually in scope. We don't publish a flat rate because it would be misleading — a well-maintained home and a neglected one of the same size are very different jobs. You always get a firm written price before anything is booked.
Do I have to sign a long-term contract?
No. Commercial clients work with us month to month, and residential clients have no minimum commitment at all. Long lock-ins mostly protect the cleaning company rather than the client.
Can I change or cancel a scheduled visit?
Yes. Let us know in advance and we'll move it — holidays, illness, a week that just isn't convenient. There are no penalties for rescheduling.
How we work
What types of cleaning services do you offer?
Residential, commercial, move-in/move-out, deep cleaning, Airbnb and vacation property cleaning, plus specialised services: post-construction cleaning, strip and wax floor care, commercial carpet cleaning and window cleaning.
Do you bring your own supplies and equipment?
Yes — all equipment and eco-friendly cleaning products come with us as standard. For commercial clients, restroom and kitchen consumables can either be supplied by us as a line item or left to your own purchasing, agreed up front either way.
Do I get the same cleaners each visit?
Wherever possible, yes — and it genuinely matters. A team that already knows your space knows where things go, which surfaces need care, and what you like done differently, so each visit gets more efficient rather than starting over.
Do I need to be there during the clean?
Not at all. Plenty of our clients aren't. Access can be arranged however you're comfortable — a key, a lockbox, a door code or building security. Every cleaner is background-checked and we're bonded and insured throughout.
Can you clean outside business hours?
Yes, and most commercial work happens that way. Early mornings, evenings, overnight or weekends — whatever fits your operation. Disruptive periodic work like floor stripping is always scheduled out of hours.
Do you provide cleaning for special events?
Yes. We offer pre-event preparation and post-event clean-up so your space is ready beforehand and back to normal afterwards.
Trust, safety & guarantees
Are your cleaners insured and background-checked?
Yes to both, without exception. Every cleaner is background-checked and verified before being assigned to a site or a home, and Royal Clean Solutions is bonded and insured with coverage on every job. Certificates of insurance are available on request for building management or lease requirements.
What if I'm not happy with the clean?
Tell us and we'll come back and re-clean it at no additional charge. That satisfaction guarantee applies to every visit, not just the first one.
Are your products safe for children and pets?
Yes. We use eco-friendly, low-residue products as standard, chosen to be safer around children, pets and anyone with sensitivities, and better for indoor air quality. If you need specific products used or avoided, tell us and we'll match them.
How do you make sure standards don't slip?
Every visit is worked against a documented checklist, and we run routine QC inspections on top of that. Commercial clients get a named account manager who owns the quality, so issues get fixed rather than repeated.
Services & coverage
What areas do you serve?
Denver and the wider Front Range — including Aurora, Lakewood, Centennial, Englewood, Littleton, Westminster, Arvada, Thornton and Highlands Ranch, plus the Denver Tech Center, RiNo, LoDo and Cherry Creek. We also serve Colorado Springs and Brooklyn, New York.
What's the difference between standard and deep cleaning?
Standard cleaning maintains a space that's already in reasonable condition — surfaces, floors, kitchen, bathrooms and bins. Deep cleaning goes considerably further: inside appliances and cabinets, grout and tile, skirting boards, ceiling fans and vents, interior windows, and under and behind furniture.
How often should I schedule cleaning?
For homes, bi-weekly suits most households; weekly for busy families, pets or larger properties. For offices, headcount matters more than square footage — 15+ people or regular client visitors usually means nightly or five-day service. We'll tell you honestly which bracket you're in, including if you're currently paying for more than you need.
Can you handle carpet cleaning and floor care too?
Yes, and bundling them into one programme is usually cheaper and simpler than sourcing separately. We provide commercial carpet extraction, hard-floor strip and wax, routine buffing, and interior and exterior glass on scheduled rotations.
Still stuck?
Ask us directly — we'll give you a straight answer.
No script and no call centre. You'll speak to someone on our Denver team who can actually answer the question.
Ready when you are
Get a free quote for your space.
Tell us about your home or facility and we'll come back with a clear written price, usually within 24 hours.
- Written quote in 24h
- We walk the space before we price it
- No long-term contract